Utility Assistance

NAYA’s Utility Assistance program promotes wellness and housing stability within our communities by providing utility assistance for income-qualified Multnomah county residents. Our program is currently able to assist with PGE, Pacific Power, NW Natural gas, and heating fuel (oil, wood, propane).

Please visit this link to find out if you qualify for energy assistance.  
Steps to receiving energy assistance with NAYA.

Make an appointment by calling our 24-hour phone line at (503) 946-9898.
While appointment availability is limited, new appointments are added at least weekly. If you are unable to receive an appointment, please call back.
Submit the required documentation by e-mail to energy@nayapdx.org.

To receive energy assistance, copies or photos of the following documents must be submitted at least one hour prior to your scheduled appointment:

• Social Security cards for all household members.
• Photo ID for all household members age 18 and over.
• A copy of the most recent utility bill(s). The bill must be in your name and you
  must be able to provide copies of all bills you are hoping to receive assistance
  with.
• Proof of gross income for the last 30 days for all household members age 18 and
  over.

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Please visit this link for more information on income verification documents and how to retrieve them.

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Receive an appointment reminder

One of NAYA’s Utility Assistance staff members will text or call you a few days before your scheduled appointment to confirm your appointment and answer any questions you might have.

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An Utility Assistance Specialist calls you at the time and date of your
appointment should they have additional questions.

When all necessary documentation is received, a commitment will be made to your utility company. It may take up to 45 days for this commitment to be reflected in your bill.
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For more information on Utility Assistance in your area or if you are unable to
receive an appointment through our energy assistance phone line, please
visit https://www.211info.org/energy.
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For information on weatherization, please
visit https://www.multco.us/dchs/weatherization

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Frequently asked questions

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Are you able to provide services in languages other than English?

Unfortunately, we only have the capacity to offer services in English, at the moment. Please call 211 to be connected with an agency or a translator that can meet your needs.

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How often can I receive assistance?

Typically, community members are able to receive assistance twice between the months of October and September. For example, you can receive services twice during the period of October 2024 through September 2025

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What happens if I can’t get my documentation in time for my appointment?

If you are unable to gather all of your required documentation in time for your
appointment, please call back our hotline and use your confirmation number to
reschedule.

“this link” close to top of page

You are eligible for energy assistance if: 1. You live in Multnomah County and 2. Meet income requirements
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Please check the below chart for October ‘24 - September ‘25 income eligibility.

The following benefits are considered income and impact low-income eligibility

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Note: All of the sources of income listed below require documentation before your appointment with an energy specialist. Unemployment Assistance (UA) Veteran’s Benefits Social Security Insurance (SSI) Social Security Disability Insurance (SSDI) Child Support Temporary Assistance for Needy Families (TANF) Tribal Per Capita payments.
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The following benefits are not considered income and do not impact low-income eligibility SNAP Food WIC Child Tax Credit

Income verification link
Verification documents requirements based on income *please provide all that apply for all members of your household over the age of 18

• Wages: please provide paystubs from the last 30 days (from the date of your
  appointment)
  • We are not able to accept bank statements
  • The paystubs should show your name and the name of your employer
• SSI / SSD
  • 2025 Benefit verification letter
• Veteran’s Benefits
  
• Financial Aid:
  • Documentation from school or institution
• Child or Spousal Support
  • Court papers providing dates of support payments
• Unemployment
  • Weeks claimed information from the last 30 days (from the date of your
    appointment) from the Oregon State Employment Office
  • Self-employment
    • Records and receipts showing income for the past 30 days (from the date of
      your appointment)
  • TANF
    • Verification letter from DHS
    • Other income-related documents
  • Living off savings
    • If you have been living off savings for two (2) months or longer, please
      provide a bank statement verifying this.
  • Behind on rent
    • If you are behind on rent for two (2) months or longer, please provide a letter
      from your landlord verifying this. This letter should include your name, your address, and the amount owed.
  • Behind on mortgage
    • If you are behind on your mortgage payments by six (6) months or more,
      please provide a letter from your bank verifying this.